Frequently Asked Questions

JEWELRY CARE

How Do I Care For My Jewelry?

Mark Henry maintains the highest standards in designs, materials and craftsmanship, creating jewelry that is meant to serve lifetimes. With some simple, basic care, you can help preserve and protect your jewelry for years to come.
There is no reason that fine jewelry cannot be considered a family heirloom that is passed down from generation to generation so long as it is cared for properly. Dust, pollution and daily wear all contribute to the cloud the brilliance of gemstones. The surface of gold or platinum jewelry can become dull and scratched. Timeworn prongs or clasps can result in the loss of a stone or an entire piece of jewelry.
It is for these aforementioned reasons that Mark Henry strongly recommends professional cleaning as often as once a year. We encourage you to bring in or send your Mark Henry Jewelry back to us so that we may properly service your valuable pieces. Our office staff is knowledgeable and experienced in all aspects of jewelry care including cleaning gemstones, repairing clasps and earring backs, and polishing worn pieces.

Can I Clean My Jewelry Myself?

We understand that there may be times that you feel your jewelry needs a simple cleaning between professional servicing. If that is the case your jewelry can be maintained with a non-abrasive cleaner. Avoid exposing gold to household bleach as this can cause a discoloration in gold color. Using a soft bristle toothbrush, warm water and soap can provide for a fine solution so long as you are mindful and cautious when cleaning. You should make a habit of examining your jewelry regularly to ensure that prongs are holding stones snug and clasps and joinings are secure, especially after routine self-cleaning.

My Jewelry Is Damaged And Needs To Be Repaired, What Do I Do?

At Mark Henry, quality and craftsmanship is of our utmost concern. If you should experience the need for repair on any piece of Mark Henry Jewelry please contact care@markhenryj.com. Be sure to include your name, address, order number and repair issue. You will be provided a repair authorization number which must be clearly labeled on the package. Mark Henry will repair at no charge any breakage caused by manufacturer defect within 120 days of receipt of purchase. Repairs needed after 120 days or deemed to be caused by misuse will incur a repair charge at the customer’s expense. Repairs will be assessed on an individual basis and communicated prior to the repair process beginning. We will only accept repairs for items purchased on www.markhenryjewelry.com. Repairs for items purchased at one of our retailer partners must be returned through the original point of purchase and cannot be accepted at the headquarter office.

GEMSTONE CARE

How Do I Take Care of My Turquoise?

Natural turquoise is a porous material that can easily absorb foreign substances. In order to preserve its appearance, you should do your best to limit exposure to extreme temperatures, perfumes, cosmetics, ultrasonic cleaning and household chemicals. Should you choose to clean your turquoise jewelry on your own, we recommend using nothing but warm water for a brief period.

ORDERS, shipping, tracking

I Placed An Order Online, How Long Will It Take For My Order To Ship?

Orders may be placed online at any time. Upon order completion, you will receive an email confirmation of your order with all information pertaining to the specific order. Most items will ship immediately, provided the items are in stock. Our fulfillment center operates M-F from 10:00am until 6:00pm.
Orders placed during holiday seasons or when there is a high volume of orders can take longer than the allotted time window. A representative will notify you if the production time is longer than usual.

I want An Item That Is Not In Stock, How Long Will It Take To Receive Made To Order Items?

If an item is not in stock our usual fulfillment times can run between 4-6 weeks. If the item is ready before the allotted window, the item will ship as soon as it is available. You will be notified via email when your order ships and sent the tracking information.

I Live Outside Of The United States, Can I Still Place An Order Online?

Mark Henry does ship internationally but we are currently not responsible for any fees that may be incurred due to duties and import taxes upon delivery.

RETURNS/EXCHANGES

I Received My Purchase But Would Like To Return It. What Is Your Return Policy?

Unworn jewelry is eligible to be returned for shopping credit, exchange or refund within 14 days of receipt. All custom pieces and special orders are final sale. If you have a question as to what defines a custom piece or special order please contact care@markhenryj.com